What happens if someone files for abuse against my cpanel / site?

We will typically give you 24 hours to resolve the issue. If there is no resolution or communication within 24 hours of receiving the abuse email, the account or site in question may be suspended.
 
It's important that if you do get an abuse email, you open a ticket with the support dept detailing steps taken to resolve the issue. Once we receive this ticket and confirm resolution, the abuse case is closed.

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